Bert Nguyen Bert Nguyen

Anatomy of a Healthcare Interpreter: Lessons Learned

My journey as a healthcare interpreter, alongside my work as a writer and editor at Flynde, has taught me just how vital this role is. When patients and healthcare professionals don’t share a common language, the risk of misdiagnosis, mistreatment, or serious errors grows. That’s where interpreters step in, not simply as translators of words, but as bridges of meaning, tone, and trust.

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Bridging Language Gaps in Under-Seen Corners of Society

In many parts of the world, language can be a silent barrier, affecting communities like migrant caregivers, newcomers, or rural populations. Some countries have made efforts to implement local initiatives, quietly making strides to dismantle these divides.

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Bert Nguyen Bert Nguyen

Beyond the Game: How Legacy Sports Tourism Is Scoring Big for Communities

Legacy sports tourism focuses on those amazing sports parks, iconic venues, and fascinating museums that stick around long after the final whistle. They are not simply buildings but, as part of a larger sports tourism sector, also serve as true powerhouses for local economies, community spirit, and cultural pride.

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From Ladder to Cage: Why Korea Must Rethink Education

When the Trump Administration floated the idea of dismantling the Department of Education, I couldn’t help but think Korea might need to consider a similarly radical move. Our education system—once the backbone of Korea’s economic miracle—has now become a hindrance, driving the country into despair and stifling its future growth…

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Bert Nguyen Bert Nguyen

Understanding Gen Z and the Healing Phenomenon

Gen Z and Millennials are searching for slower, more meaningful ways of living in an overwhelming world. Meditation, cottagecore, and mysticism seem to be the perfect solution for them at the moment.

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Bert Nguyen Bert Nguyen

Incels at the Workplace: A Hidden Threat

Incel culture and its toxic ideology doesn’t stop at youngsters but also advances to affect adults, spread across the workplaces, and is hidden in everyday conversations.

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Bert Nguyen Bert Nguyen

Embracing and Supporting Neurodivergence at Your Workplace

In case you missed it: Neurodiverse adults face an unemployment rate of 30–40%—three times higher than those with physical disabilities. Neurodiversity means we all think and learn differently, and it’s time workplaces embraced that.

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Bert Nguyen Bert Nguyen

Triple Transitions of Workforce: Demographic, Digital, and Green

According to a 2024 report by the Asian Development Bank, Asia and the Pacific are undergoing three powerful transformations: demographic, digital, and green. The demographic shift—driven by longer lifespans and advances in education and healthcare—is reshaping how populations age across the region.

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Bert Nguyen Bert Nguyen

AI and Drug Development

As soon as AI, particularly GenAI, joined the game, it revolutionized drug discovery by enhancing efficiency, accuracy, and speed. To fully harness AI's potential, it's crucial to understand its predictive modelling capabilities, improve data quality, and develop robust R&D strategies centred around AI models.

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Powering a Start-Up Growth Mindset

For startups looking to scale globally, localization is often seen as a necessary step - but not always as a strategic advantage. Too often, businesses focus on surface-level translations or regulatory compliance rather than embedding themselves in local markets. While many countries have created environments to attract entrepreneurs, the missing piece for long-term success is often a robust localization strategy that extends beyond language into culture, business practices, and consumer behavior.

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Bert Nguyen Bert Nguyen

Navigating Healthcare Cybersecurity in 2025

The healthcare industry has remained a prime target for cyberattacks. This is because of the vast repositories of sensitive patient data, outdated IT infrastructure, and increasing reliance on digital technologies. In 2025, cybersecurity threats are evolving at an alarming rate, presenting new challenges for healthcare organizations worldwide.

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AI Voice Assistants and Their Applications in Customer Service

The evolution of AI voice assistants has significantly impacted customer service by improving communication, efficiency, and personalization. As consumer adoption grows and technology advances, AI voice assistants are set to become integral components of customer service frameworks across various industries. Addressing the accompanying challenges will be essential to harnessing the full potential of this transformative technology.

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Personalizing loyalty programs with GenAI

Gen AI is reshaping loyalty programs by enabling hyper-personalization, predictive engagement, and automation. Businesses like Singapore Airlines and Netflix demonstrate how AI can elevate customer experience and drive brand loyalty. However, companies must remain cautious of data privacy concerns, potential bias, and over-automation pitfalls. With careful implementation and ethical AI practices, businesses can leverage Gen AI to build more engaging and customer-centric loyalty programs that stand the test of time.

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